Shipping Policy
Last updated: September 24, 2026
At Nono Moment, each item is prepared and packed with care. We currently ship orders to addresses within the United States.
Please review our order processing, shipping, and delivery information below before placing your order.
Order Processing
Because many Nono Moment products are handmade or prepared in small batches, processing times may vary by product.
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Ready-to-ship items: Usually processed within 2–5 business days.
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Handmade or made-to-order items: Usually processed within 5–10 business days.
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Business days are Monday through Friday, excluding public holidays.
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Processing time is separate from shipping transit time.
If a product requires a longer preparation time, the estimated timeframe will be stated on the product page.
During holidays, new product launches, promotional periods, or periods of high order volume, processing may take longer than usual. If a significant delay affects your order, we will contact you by email.
Shipping Destinations
We currently ship to addresses within the United States.
We may be unable to deliver to certain remote areas, military addresses, APO/FPO addresses, or some PO Boxes. If we cannot ship to the address provided, we will contact you before processing the order.
Shipping Methods and Delivery Estimates
Orders are shipped from China through international shipping partners and may be transferred to a local carrier for final delivery.
Estimated standard shipping time after dispatch is:
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United States Standard Shipping: Approximately 7–15 business days
The estimated total delivery time includes both processing and shipping:
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Ready-to-ship items: approximately 9–20 business days
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Handmade or made-to-order items: approximately 12–25 business days
Delivery estimates are not guaranteed. Delays may occur because of customs processing, weather, public holidays, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Shipping Costs
Available shipping methods and shipping charges will be displayed at checkout before payment.
If a free-shipping promotion or minimum-order offer is available, the applicable terms will be displayed on the Site or at checkout.
Customers will never be charged an additional shipping fee by Nono Moment after an order has been completed unless the customer requests an address change, reshipment, or another service that results in additional costs.
Order Tracking
After your order has shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.
Please allow up to 2–3 business days for tracking information to update after receiving the shipping confirmation.
International packages may be handled by more than one carrier. In some cases, tracking information may pause while the package is transferred between the international shipping partner and the local delivery carrier.
If tracking has not updated for more than 7 business days, contact us at service@nonomoment.com.
Customs, Duties, and Taxes
International orders may be subject to customs inspections, import taxes, duties, or other charges imposed by the destination country.
Where applicable, any charges displayed and collected at checkout will be clearly shown before payment. Charges that are not collected at checkout and are later assessed by local customs authorities are the customer’s responsibility, unless otherwise required by applicable law.
Nono Moment does not control customs processing or charges imposed by government authorities.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please check your name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number before completing your order.
If you notice an error, contact us immediately at service@nonomoment.com.
We can only update an address before the order has been processed or shipped. Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Orders returned because of an incorrect or incomplete address, an unclaimed package, or a failed delivery attempt may require an additional shipping payment before they can be resent.
Delivery Delays
If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimated shipping date.
If you do not wish to accept a significant delay, you may cancel the unshipped order for a full refund.
Once an order has shipped, carrier and customs delays are outside our direct control. However, we will assist with tracking and reasonable delivery inquiries.
Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost, contact us at service@nonomoment.com with your order number.
We will review the tracking information and contact the shipping provider where appropriate. Depending on the result of the investigation, we may offer a replacement, refund, or another reasonable solution.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check your mailbox, porch, building reception, parcel locker, and other safe delivery locations.
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Ask members of your household or neighbors whether they accepted the package.
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Allow 1–2 additional business days, as some carriers may mark a package as delivered before completing final delivery.
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Contact the local delivery carrier using the tracking information.
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If the package still cannot be located, contact us at service@nonomoment.com.
A package marked as delivered is not automatically eligible for a refund, but we will review the circumstances and assist where reasonably possible.
Damaged Packages or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery at service@nonomoment.com.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the item and packaging.
After verification, we may offer a replacement, refund, or another appropriate solution in accordance with our Refund and Return Policy.
Contact Us
If you have questions about shipping or the status of your order, please contact us:
Email: service@nonomoment.com
Website: https://nonomoment.com