Refund and Return Policy

Last updated: September 24, 2026

At Nono Moment, each item is prepared with care. We hope you love your purchase, but if something is not right, please review our cancellation, return, and refund policy below.

Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at service@nonomoment.com.

• Orders may be cancelled or changed before processing or production begins.

• Once an order has entered production, been processed, or been shipped, it can no longer be cancelled or changed.

• Changes to the shipping address must be requested before shipment.

• A cancellation or change is only confirmed after you receive confirmation from us by email.

If an order has already shipped, you may request a return after delivery, subject to the conditions below.

30-Day Return Policy

You may request a return within 30 calendar days of delivery.

To qualify for a return, the item must be:

• Unused, unworn, unwashed, and unaltered.

• In its original condition.

• Returned with its original packaging and tags, where applicable.

• Accompanied by your order number or proof of purchase.

Items returned without prior authorization may not be accepted.

How to Request a Return

To request a return:

1. Email service@nonomoment.com with your order number, the item you wish to return, and the reason for the return.

2. If the item is damaged, defective, or incorrect, include clear photographs of the item and its packaging.

3. Wait for our return approval and return instructions.

4. After approval, send the item to the return address provided in our email.

Please do not send a return to the address shown on the original shipping package. The correct return address will be provided after your request has been reviewed and approved.

Our return facility is located in China. Customers should consider international return shipping costs before requesting a standard return.

We recommend using a trackable shipping service and keeping your shipping receipt. Nono Moment is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at service@nonomoment.com and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging.

After verification, we may offer:

• A replacement.

• A full or partial refund.

• Another appropriate solution.

For verified product defects, shipping damage, or fulfillment errors caused by us, we will cover reasonable return shipping costs if a return is required.

For lower-value items, we may issue a refund or send a replacement without requiring the original item to be returned. This will be determined individually after reviewing the request.

Minor differences in color, pattern placement, stitching, texture, or measurements may occur because of screen settings, fabric characteristics, and the handmade nature of our products. These reasonable handmade variations are not considered defects.

Standard Returns

For returns caused by a change of mind, ordering the wrong size, personal preference, or disliking the color or style:

• The customer is responsible for international return shipping costs.

• The customer is responsible for any customs fees, taxes, or other return-related charges.

• Original shipping charges are non-refundable.

• The returned item must meet all return eligibility requirements.

• The refund will cover the eligible item price after the returned item has been received and inspected.

We do not currently charge a restocking fee for eligible standard returns.

Because our return facility is located in China, international return shipping may be expensive. Please contact us before sending any item so that we can confirm the appropriate return instructions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products.

• Products made according to customer-provided measurements, names, colors, or other custom instructions.

• Gift cards.

• Items marked “Final Sale” or “Non-Returnable” before purchase.

• Items that have been used, worn, washed, altered, or damaged after delivery.

• Items returned without their original packaging or tags, where applicable.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different item is to return the original eligible item and place a new order after the return has been approved.

Refund Processing

After we receive and inspect the returned item, we will notify you by email whether the refund has been approved.

If approved:

• The refund will be issued to the original payment method.

• We will process the refund within 7 business days after completing the inspection.

• Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at service@nonomoment.com.

We reserve the right to reduce or refuse a refund if the returned item is used, washed, altered, damaged by the customer, missing parts, or otherwise does not meet this policy.

Lost, Stolen, or Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate delivery address.

If an order has not arrived, please contact us so that we can assist with checking the tracking information.

A package marked as delivered by the shipping carrier is not automatically eligible for a refund. However, we will review the circumstances and assist where reasonably possible.

Orders returned to us because of an incorrect or incomplete address may require an additional shipping payment before they can be resent.

Delayed or Unshipped Orders

If we cannot ship your order within the stated processing timeframe, we will contact you with an updated estimated shipping date.

If you do not wish to accept the delay, you may cancel the unshipped order for a full refund.

Contact Us

All formal cancellation, return, and refund requests must be submitted by email so that we can maintain an accurate record of your request.

Email: service@nonomoment.com
Website: https://nonomoment.com